سياسة الخصوصية
Last updated: December 2, 2024
This Privacy Policy describes how MANHA ORGANICS (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from manhaorganics.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Policies:
• Payment Methods
• Cash on Delivery Guidelines
• Pricing Guidelines
• Payment Security Measures
• Understanding CVV/CVC
• Out-of-Stock Item Information
• Cancellation Guidelines
• Shipping Information
• COVID-19 Safety Protocols
• Return and Refund Guidelines
Placing an Order
Explore the Manha Organics Online Store catalog to select your desired items. Choose the product, specify the quantity, and click on "Order."
• Once your cart contains all the items and quantities you wish to purchase, proceed by clicking the "Checkout" link.
• Provide the required shipping and payment details. Review the available payment options and select the one that works best for you.
• After completing your payment successfully, we will process and ship your order within the specified timeframe. For further details, please refer to our Shipping Policy.
Payment Options
At Manha Organics Online Store, you can place orders online using the following payment methods:
• Domestic and international credit cards from banks in the Visa or MasterCard Network.
• Visa Debit cards from select Indian banks (a full list is available during checkout).
For credit card payments, you’ll need to provide your 16-digit card number, expiry date, and 3 digit CVV (found on the back of the card). Your card must also be registered for VBV (Verified by Visa) or MSC (MasterCard Secure Code) for added security. If you're using an American Express card, you'll need to enter your 15-digit card number and 4 digit code. The transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.
Cash on Delivery (COD) Policy
• COD Availability:
COD is available for domestic orders. We ensure safe package delivery by following strict safety protocols with our courier partners.
• Delivery Details:
If you are unavailable at the time of delivery, please provide an alternate address or
contact number by emailing us at service@manhaorganics.com within 48 hours of
placing the order.
• Reshipping Policy:
If a COD order is returned due to your unavailability or other reasons, it can only be
reshipped as a prepaid order after the delivery failure.
• Order Confirmation:
Customers placing COD orders will receive a confirmation call. If we cannot reach you,
we will send a follow-up email. Orders may be canceled if there’s no response. You can
reply to the email to confirm and process your order.
• Refusal Policy:
Customers who refuse COD deliveries more than twice will no longer be eligible for
COD and can only place prepaid orders.
• Claims for Missing/Damaged Items:
Report any missing or damaged items to service@manhaorganics.com within 48 hours
of delivery. Claims made after 48 hours will not be accepted.
• Order Modifications:
Changes to shipping or billing addresses are not allowed once the order is placed.
• Order Cancellation:
To cancel a COD order, email service@manhaorganics.com with your order number on
the same day the order was placed.
• Refund Policy:
COD refunds are issued as brand online vouchers and not in the original mode of payment. The exchange delivery timeframe is 2 days. For further assistance, contact our Customer Care team via email or chat, available Monday to Saturday, 9:30 AM–6:30 PM IST.
Pricing Policy
• The listed product prices are current and regularly updated but may change without prior notice.
• All prices are in Indian Rupees and include applicable taxes.
• Orders are acknowledged at the current prices, and billing is based on the price applicable at the time of shipping.
• Products are subject to GST within India.
• International orders may incur local duties or taxes, which customers must pay directly in their country. We cannot confirm these charges in advance and are not responsible for covering them.
Payment Security
• At Manha Organics Online, all transactions are safeguarded with SSL (Secure Sockets
Layer) and 1024-bit data encryption. This ensures that any information you share during transactions is securely encrypted, protecting it from unauthorized access or disclosure.
• We adhere to top-notch security standards used by leading online retailers, processing all payments in real-time to provide you with safety and peace of mind.
• To verify that your browser is in secure mode during checkout, look for the padlock icon in the browser’s address bar or at the bottom corner of the window.
What is a CVV/CVC?
• The CVV (Credit Verification Value) or CVC (Credit Validation Code) is a key security
feature designed to minimize the risk of online fraud. This unique code is not printed on sales receipts or billing statements and is only found on the physical card itself.
• During a transaction, you’ll be asked to enter the CVV/CVC to confirm that the card is in your possession. This 3- or 4-digit code is located in the signature area on the back of your credit card.
Out-of-Stock Items
We apologize for any inconvenience caused if an item you wish to order is out of stock. In such cases, we will contact you within 2 business days to discuss how you would like to proceed. Please note that Manha Organics Online Store does not accept backorders, meaning we only process orders for items currently available.
Cancellation Policy
If you need to cancel your order, you can email us at service@manhaorganics.com or call our Customer Care at +91-9778541277 (available 9:30 AM to 5 PM IST) within 24 hours of placing the order.
• Orders cannot be canceled once they have been dispatched. For cancellations made
within the allowed timeframe, a 2.5% payment gateway charge will be deducted, and the remaining amount will be refunded to the original payment method within 7–10 working days or as per your bank’s policy.
Shipping Policy
• All purchases are shipped from our warehouse in Kochi, Kerala via courier. Due to
unforeseen circumstances like pandemics, we cannot guarantee specific delivery times.
We kindly ask for your patience in case of slight delays. We reserve the right to pause
shipments to any country if necessary.
• Delivery Schedule:
Deliveries are made between 10:00 AM and 6:00 PM, Monday to Saturday, excluding
public holidays.
• Signature Requirement:
A signature will be required upon delivery. If you're unable to sign, please arrange for
someone else, such as a family member, colleague, or neighbor, to do so. The brand is
not responsible for goods signed for by someone else.
• OTP for Delivery:
Some courier partners may request an OTP for delivery completion. The OTP will be
sent to the phone number you provided when placing your order.
• Post-Delivery Damage:
Manha Organics is not responsible for damage occurring after delivery. If there are any issues with your order (such as shortages or damages), please contact customer service within 48 hours of delivery.
• Shipping and Handling Charges:
Shipping costs may vary depending on factors like product type, packaging, size, and
volume. The shipping charges will be displayed during checkout, so you’ll know the cost before confirming your payment.
• Customs and Import Laws:
We are responsible for compliance with export and customs laws in the country from
which the products are shipped. However, it’s the consignee's responsibility to ensure
compliance with import and customs laws in the destination country.
• Order Limits:
Please be aware of any limits on the number of products your country allows for import clearance. You should consider these limits before placing an order.
• International Orders:
While we will handle the fulfillment of all international orders, the consignee is
responsible for ensuring the products can enter the destination country and for paying any applicable Customs Duty, Import Duty, VAT, or other taxes and fees.
• Customs Clearance Issues:
If an order is not cleared by customs in the destination country, the brand may, at its sole discretion, offer a refund after deducting shipping costs, return duty charges, and any other fees incurred during the order process.
• Compliance Confirmation:
By placing an order, you confirm that the products you’ve ordered comply with the laws of your country and that delivery is permissible under those laws.
Returns & Refund Policy
If you notice any leakage or damage to a product during delivery, please email us within 72 hours of receiving your order. We will process an exchange for any product returned in a saleable and undamaged condition, with original packaging, and verified as damaged or faulty. Please allow 1 to 3 weeks from the date of return for your exchange request to be fully processed and completed.
Damaged Packaging:
If the shipment packaging is damaged or resealed, please do not accept the delivery and inform us immediately. Be sure to record an unboxing video and contact our support team within 48 hours. To request an exchange or refund, email us at service@manhaorganics.com within 48 hours of receiving your order. Please include the following information:
• Complaint Order Number
• Invoice Number
• Details of any coupons used
• A description of the issue or request
• Images or videos supporting your complaint, with clear batch details visible (without
these, we cannot process the request)
For Damaged or Faulty Products:
• If the product is not sealed, leaking, or broken, please provide clear images or video of the product, the spillage (if any), and both the mono-carton and outer packaging. If the seal is tampered with, include images showing the tampered seal.
For Missing or Incorrect Products:
• If the product is empty, has less volume, is missing, or is incorrect, please send clear
images or video of the empty/faulty product, the volume issue, or wrong product
delivered, along with images of any spillage (if applicable), and the mono-carton and
outer packaging.
For Dirty Packaging:
• If the internal or outer packaging is dirty, please provide clear images or video of the
entire package, including the mono-carton and outer packaging.
Packaging Details:
• The mono-carton refers to the individual Manha Organics box or packaging, while the outer packaging refers to the larger box used for shipping the entire order. Images of both are required for claim processing.
Once we receive all the necessary details, it will take our team 3 working days to respond to your complaint, query, or issue.
Exchange Process:
If an exchange is approved for your complaint, you will be informed with an authorization number, and a reverse pick-up of the product will be arranged.
Refund Process:
If a product refund is approved, the refund will reflect in your account within 10-15 days, and you will receive an email confirming the refund.
Exchange Conditions:
All products to be exchanged must be sent back in the same packaging they were received in and must be physically accompanied by the original receipt and a document stating the following:
• Address of dispatch
• Name & Address of the customer
• Order number
• Contents of the package
• The exchange delivery timeframe is 2 days
Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative.
Once the package is received by our warehouse team, the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.
Exclusions:
Please note that orders for gift boxes are not applicable for exchange or refund.
Post-Delivery Damage:
Manha Organics is not responsible for damage occurring after delivery.
Product Quality Related Complaints If you have a product quality concern, please email us at service@manhaorganics.com within 7 days of receiving the product. Include the following details in your email:
• Order number
• The product in question
• Information about any coupons used
• A description of the issue or request
• Images or videos supporting the complaint, including an image of the back label of the product with visible batch details Our team will review your complaint and respond within 24 to 48 hours.
Resolution Process:
If a quality issue is identified, we will connect you with an in-house doctor within 2 working days. Based on the nature of the complaint and the doctor’s analysis, we may request the product to be sent back to our factory for a quality assessment. A quality report will be available within 7 working days after receiving the product for inspection.
Product Return for Inspection:
All products returned for inspection must be accompanied by the original receipt and a document that includes the following details:
• Address of dispatch
• Customer's name and address
• Order number
• Contents of the package
Please email this document and share an image of the reverse pick-up consignment (both inside and outside packaging) with our Customer Care representative.
Exchange/Return Process:
If the product passes the quality check and matches the complaint, we will initiate the return or exchange process within 7 days of receiving the product. The overall process, from pick-up to final response, may take a minimum of 3 weeks.
Exclusions:
• Damages resulting from neglect, improper usage, or incorrect application are not covered under our Exchange/Returns Policy.
• Exchange due to allergic or skin reactions is not applicable.
• Products cannot be exchanged due to personal dislike, fragrance preference, or color
preference if no quality issue is found.
Refund Policy:
No cash refunds are permitted.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at sales@manhaorganics.com or contact us at 6/1693-A , DS ROAD , KOCHI, ERNAKULAM , KERALA , Building , KOCHI , KL, 682002, IN.